VoIP Features

COPERATO's VoIP platform streamlines business communications, boosting productivity with efficient call handling, personalized interactions and seamless system integration to enhance customer satisfaction and team performance.

Advanced Call Management

Optimize Call Handling for Maximum Efficiency

Call Routing

Effortlessly manage incoming calls with customizable call routing options, ensuring calls are directed to the right person or department every time.

IVR

Enhance caller experience and streamline call handling with Interactive Voice Response technology, allowing callers to navigate menu options using keypad input.

Call Control

Empower supervisors to monitor, coach, or intervene in agent calls seamlessly with features like listen, whisper, barge, and hangup.

Auto Dialer

Boost productivity and outreach with our auto-dialer feature, automating the dialing process for outbound calls and maximizing agent efficiency.

Call Recording

Record important conversations for quality assurance and compliance purposes, ensuring valuable insights and documentation.

Click2Call

Initiate calls directly and seamlessly from your browser with Click2Call functionality, streamlining communication and enhancing accessibility.

Insightful Analytics and Integration

Drive Performance with Real-Time Insights and Seamless CRM Integration

Dashboard

Stay informed and in control of your communication activities using our intuitive dashboard, providing real-time overview of your call center.

Detailed Reports

Access comprehensive reports on call metrics and performance, enabling data-driven decision-making and optimization of communication strategies.

Realtime Monitors

Monitor call activity and performance in real-time, empowering you to react quickly to changing situations and ensure optimal service quality.

CRM Integrations

Seamlessly integrate COPERATO's VoIP system with your CRM platform, enabling efficient call management and access to customer data.

Robust and Flexible VoIP Communication Infrastructure

Enhance Reliability and Reach with Advanced Cloud Solutions

Scalable Dedicated Cloud

Scale your communication infrastructure effortlessly with our dedicated cloud solutions, ensuring flexibility and reliability to meet your evolving business needs.

WebRTC

Experience seamless browser-based communication with WebRTC technology, facilitating high-quality voice calls directly from your web browser.

IP Management

Ensure optimal network security by controlling who can access your dedicated cloud, giving you peace of mind and uninterrupted communication.

Transcribe

Automatically transcribe recorded calls into text format for easy reference and detailed analysis, saving time and significantly enhancing productivity.

Number Masking

Protect user privacy and enhance security by masking phone numbers during calls, ensuring complete confidentiality and anonymity.

SMS

Expand your communication channels with SMS capabilities, allowing you to send text messages from your VoIP system for efficient customer engagement.