VoIP Features
COPERATO's VoIP platform streamlines business communications, boosting productivity with efficient call handling, personalized interactions, intelligent routing, real-time analytics, and seamless system integration to enhance customer satisfaction, adaptability, and team performance.
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Advanced Call Management
Optimize Call Handling for Maximum Efficiency
Call Routing
Effortlessly manage incoming calls with customizable call routing options, ensuring calls are always accurately and efficiently directed to the right person or department, all intelligently based on specific needs and real-time availability.
IVR
Enhance the caller experience and streamline call handling with Interactive Voice Response technology, enabling callers to easily navigate menu options using keypad input, reducing wait times and improving routing accuracy.
Call Control
Empower supervisors with real-time tools to monitor, coach, or intervene in agent calls using features like listen, whisper, barge, and hangup, ensuring high-quality interactions and better team performance.
Auto Dialer
Boost productivity and outreach with our auto-dialer, which automates outbound call dialing to eliminate manual effort, minimize downtime, and help agents connect with more leads in less time.
Call Recording
Record and store important conversations for quality assurance, training, and regulatory compliance, providing a reliable source of insights, accountability, and documentation to improve service and meet legal requirements.
Click2Call
Initiate calls directly from your browser with Click2Call, streamlining workflows and enhancing accessibility for faster communication, better responsiveness, and smoother integration with your CRM or business tools.
Insightful Analytics and Integration
Drive Performance with Real-Time Insights and Seamless CRM Integration
Dashboard
Stay informed and in control of your communication activities using our intuitive dashboard, providing real-time overview of your call center.
Detailed Reports
Access comprehensive reports on call metrics and performance, enabling data-driven decision-making and optimization of communication strategies.
Realtime Monitors
Monitor call activity and performance in real-time, empowering you to react quickly to changing situations and ensure optimal service quality.
CRM Integrations
Seamlessly integrate COPERATO's VoIP system with your CRM platform, enabling efficient call management and access to customer data.
Robust and Flexible VoIP Communication Infrastructure
Enhance Reliability and Reach with Advanced Cloud Solutions
Scalable Dedicated Cloud
Effortlessly scale your communication infrastructure with our dedicated cloud solutions, offering the flexibility, performance, and reliability required to support your business growth, evolving needs, and changing customer demands.
WebRTC
Experience seamless, real-time communication directly in your browser with WebRTC technology, enabling high-quality voice calls without additional plugins, making interactions smoother, faster, and more accessible across devices.
IP Management
Strengthen network security and control access with advanced IP management tools, allowing you to define who can connect to your cloud environment, minimizing risks and maintaining uninterrupted communication operations.
Transcribe
Automatically transcribe recorded calls into accurate text format, making it easy to review, search, and analyze conversations while boosting productivity, improving documentation, and supporting compliance and training.
Number Masking
Enhance caller privacy and data protection by masking phone numbers during interactions, ensuring full anonymity and security for users while maintaining seamless communication across business processes.
SMS
Expand your communication strategy with integrated SMS capabilities, enabling you to send and receive messages from your VoIP platform for more efficient customer engagement, alerts, reminders, and support.