Terms of Service

1. Introduction and Acceptance

This agreement (the "Agreement") between E.M. Coperato Ltd, a company registered with the Registrar of Companies of Israel under company number 514961523 ("COPERATO", "us" or "we"), and you ("You") sets forth the terms and conditions which govern your use of the COPERATO website at coperato.com (the "Site") and the services provided by COPERATO through it (the "Services"). The Services include, without limitation, the COPERATO voice platform (the "Voice Platform") and the COPERATO AI Agents platform, which enables customers to deploy AI agents to automate customer interactions (the "AI Agents Platform", and together with the Voice Platform, the "Platforms").

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE AND/OR SERVICES. BY ACCESSING OR USING THE SITE AND/OR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE OR SERVICES AND SHOULD IMMEDIATELY CEASE SUCH USE. IF WE REQUEST, YOU IRREVOCABLY AGREE TO SIGN A NON-ELECTRONIC VERSION OF THIS AGREEMENT.

We will not sell, share, transfer, or use the information we collect from users or receive from our customers or other third parties regarding users other than as stated in our privacy policy at https://coperato.com/privacy

COPERATO may change or modify the Site, the Services or this Agreement at any time, including for legal, regulatory, security, technical or commercial reasons, by posting the change on the Site or notifying you by e-mail. Any change to this Agreement will take effect 30 days after it is posted or notified. If you do not agree to a change, you may terminate this Agreement before it takes effect by notifying us under Section 20. Your continued use of the Site or Services after that date will be deemed your acceptance of the change. You agree to review this Agreement periodically to be aware of such changes.

2. Orders and Confirmation

All orders placed by you will be governed by the terms of this Agreement. COPERATO will confirm your order either through the Site at the time you submit your order or by providing you with access to the Services (each, a "Confirmation"). If the terms of any order conflict with the terms of its Confirmation, the terms of the Confirmation will govern with respect to the Services provided to you. This Agreement will govern and control the terms of each order and Confirmation under it. By accessing or using any of the Services, you agree to be bound by this Agreement and each applicable order and Confirmation with respect to those Services.

3. Subscription and Accounts

COPERATO provides the Platforms as software-as-a-service (SaaS): COPERATO operates them in a managed cloud-hosted environment and you access them through the Site. To open an Account you must submit a request to COPERATO, which COPERATO may approve or deny at its sole discretion.

Subject to this Agreement, during its term COPERATO grants You a limited subscription to access and use the Services covered by your Confirmations, solely for Your own business and/or personal purposes. Your rights to access and use the Services are personal, non-exclusive, non-transferable and non-sublicensable. Your use of the Services is subject to usage limits set by COPERATO at its discretion and shown on the Site or in your Account (the "Usage Limit"). COPERATO may from time to time modify, update, change or revise the Services (or any portion of them), including by introducing updates, new versions, new features or changes to existing features to keep up with technical developments, changes in law or new commercial requirements, subject to Section 10 (Service Warranty and Refunds).

The rights granted to you under this Agreement entitle you to access the Services through accounts (each, an "Account"). You will be provided with a user identification and password for each Account you purchase (each, an "Account ID"). Each Account ID is personal and may be used only by you or, if you are an organization, by designated employees within your organization or contractors who are contractually required to comply with this Agreement (each, a "User").

You are solely responsible for all use of the Services by each User and for each User's compliance with this Agreement. You are responsible for administering and protecting each Account, keeping each Account ID strictly confidential, and using industry-standard security measures, including multi-factor authentication where available. If you become aware that an Account ID has been lost, stolen or otherwise compromised, or if COPERATO reasonably requests it, you will immediately notify COPERATO and deactivate the affected Account or change its login details.

You are fully responsible for all costs, fees, liabilities or damages incurred through use of each Account ID (whether lawful or unlawful), and any Services ordered or transactions completed under any Account ID will be deemed to have been lawfully completed by you. In no event will COPERATO be liable for these obligations or for your failure to fulfil them. You are solely responsible, at your own expense, for acquiring, installing and maintaining all hardware, software and other equipment necessary for you and each User to connect to, access and use the Services and the Site.

4. Service Delivery

The Services are delivered digitally and are made available immediately upon successful payment. Once your Account has been approved under Section 3 and your payment is approved, the purchased credit, package or subscription is added to your Account and you may begin using the relevant Platform at once. No physical goods are shipped.

In rare cases, for example where a payment requires additional verification or where onboarding steps are required by law or by our telecommunications providers (such as caller ID or number registration), activation may take up to 5 business days. COPERATO will notify you if this applies. If the Services are not activated within that time, Section 10 (Service Warranty and Refunds) applies.

5. Applicable Policies

In addition to this Agreement, your access to and use of the Site and Services is subject to COPERATO's current policies relating to the Site and Services, including, without limitation, the COPERATO Privacy Policy and the SMS Policy (including its content rules) available on the Site. You are responsible for complying with these policies and all other COPERATO policies applicable to the Services that are posted on the Site or provided through the Services.

6. Third-Party Services

Your participation, correspondence or business dealings with any third party found on or through the Site and Services, including payment for and delivery of specific goods and services and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and that third party. COPERATO shall not be responsible or liable for any loss, damage or other matter of any sort incurred as a result of such dealings.

7. Restrictions

You acknowledge that the Services, the Site, any software, and the databases, hardware and other technology used by or on behalf of COPERATO to provide the Services and operate the Site (the "Technology"), and their structure, organization, underlying data, information and source code, constitute valuable trade secrets of COPERATO. You will not, and will not permit any third party to:

1. access or use the Services or the Site, in whole or in part, except as expressly provided in this Agreement;

2. use the Site, Services or any software to harvest or collect phone numbers or any other contact information of third parties for the purpose of sending unsolicited calls, messages, communications or content;

3. use the Site, Services or any software in any unlawful manner, including in breach of applicable anti-spam, telemarketing, privacy or consumer protection laws, or in any manner that could damage, disable, overburden or impair the Site or Services;

4. use the Services to store or transmit infringing, defamatory or otherwise unlawful material, or material that violates third-party privacy rights;

5. use the Services to scam or otherwise defraud any person or entity;

6. use the Services to store or transmit malicious code, such as viruses, worms, time bombs, Trojan horses or other files, scripts, agents or programs intended to cause harm;

7. use automated scripts to collect information from or otherwise interact with the Site, Services or any software, other than through interfaces COPERATO provides for that purpose;

8. use the Site, Services or any software to intimidate, harass, deceive or im1personate any person or entity;

9. alter, modify, reproduce or create derivative works of the Services, Technology or any software, or any part, feature, function or user interface of them;

10. distribute, sell, resell, lend, lease, license, sublicense or transfer any of your rights to access or use the Services or any software, including by providing outsourcing, service bureau, hosting, application service provider or online services to third parties, or otherwise make the Services available to any third party, unless COPERATO expressly allows it in writing;

11. frame or mirror any part of the Services, other than on your own intranet for your internal business purposes;

12. access or use the Services in a way that circumvents the Usage Limit;

13. remove, obscure or alter any copyright notice, trademark, logo, trade name or other notice that appears on or in the Services or any software;

14. reverse engineer, disassemble, decompile or otherwise attempt to derive the source code, method of operation or any trade secrets of the Site, Services, Technology or any software, except to the extent applicable law expressly permits;

15. attempt to circumvent any technological protection measures intended to restrict access to any portion of the Site, Services, Technology or any software; or

16. interfere with or disrupt the integrity, performance, operation or hosting of the Site, Services, Technology or any software, or attempt to gain unauthorized access to them or their related systems or networks.

You will not allow any access to or use of the Services by anyone other than your authorized Users, and any such use must be consistent with this Agreement.

Complaints. COPERATO receives and handles enquiries, complaints and claims raised by third parties about the use of the Services through your Account, including about spam calls or messages, whether they arise from your use or your end customers' use ("Complaints"). COPERATO may, at its sole discretion, forward any Complaint to you. When COPERATO asks, you must promptly provide any information and assistance it reasonably needs to handle the Complaint, and take any corrective action it reasonably requests, such as stopping a campaign or removing a recipient from your lists. COPERATO's handling of a Complaint does not limit your responsibility for your use of the Services or your obligations under Section 15 (Indemnification).

Suspension. If COPERATO reasonably considers that your use of the Services breaches this Section or threatens the security, integrity or availability of the Services, COPERATO may suspend the Services immediately. Where the circumstances allow, COPERATO will use commercially reasonable efforts to give you notice and an opportunity to remedy the breach before suspending.

8. Fees and Payment

COPERATO may offer the Services on a prepaid basis, a postpaid basis, or a combination of both, as specified in the applicable order, Confirmation, pricing page on the Site or separate agreement with you (the "Billing Model"). Unless your order, Confirmation or separate agreement states otherwise, the Services are prepaid. You agree to pay COPERATO all fees set out in each order or Confirmation and any fees otherwise specified on the Site or through the Services ("Fees").

Prepaid Services. Fees for prepaid Services are payable in advance, on or before the start of each subscription period or at the time you purchase credit or a package. Prepaid Services are made available upon payment as set out in Section 4. Access to prepaid Services requires a sufficient prepaid balance; if your balance runs out, COPERATO may suspend the Services until you top up. COPERATO will issue an invoice or receipt for each successful payment or top-up.

Postpaid Services. Fees for postpaid Services, including usage-based Fees such as call minutes, messages or other platform usage, are billed in arrears for each billing period and are payable within 7 days of the invoice date, unless your order, Confirmation or separate agreement states otherwise. COPERATO may set a credit limit for your Account, require a deposit, advance payment or other security, and suspend postpaid Services if you exceed your credit limit or fail to pay any invoice when due.

Changes to the Billing Model. COPERATO may offer new Services or new Billing Models, and may change the Billing Model that applies to your Account, by notifying you through the Site, the Services or e-mail. A change to your Billing Model takes effect at the start of your next billing period and does not affect amounts already paid or invoiced. The terms of this Agreement apply to all Services, whatever their Billing Model.

If you choose payment by credit card or direct debit from a bank account, you authorize COPERATO to charge that card or debit that account for all Fees incurred under this Agreement, whether prepaid or postpaid. Except as set out in Section 10 (Service Warranty and Refunds) or as required by applicable law, all Fees are non-refundable once paid.

You may choose among the payment methods COPERATO makes available. If you pay through a third-party payment provider, that provider's terms apply in addition to this Agreement. If a card payment or direct debit fails for reasons outside COPERATO's responsibility, you must promptly provide an alternative payment method.

Until paid in full, past-due amounts will bear an additional charge of the lesser of 1.5% per month or the maximum amount permitted under applicable law. COPERATO may change the Fees by posting the change on the Site or notifying you through the Services; changes take effect at the start of your next billing period and do not affect amounts already paid. If COPERATO must use collection agencies, attorneys or courts to collect amounts owed on your Account, you will be responsible for those expenses. You are responsible for all use, sales, value added and other taxes imposed on the Services.

9. No Cancellation

Prepaid Services. Purchases of prepaid Services on the Voice Platform, the AI Agents Platform or any other Platform cannot be cancelled once payment is completed. Because prepaid Services are delivered digitally and made available immediately upon payment (Section 4), you will not be entitled to cancel a purchase or receive a refund for any prepaid credit, package or subscription period, whether used or unused, except as set out in Section 10 (Service Warranty and Refunds).

Postpaid Services. You may stop using postpaid Services by giving COPERATO 7 days' written notice, or such other notice period as your order, Confirmation or separate agreement specifies. You remain liable for all Fees for Services used up to the effective date of termination, and for any minimum commitment, setup fees or fixed-term charges set out in your order, Confirmation or separate agreement. Fees already invoiced or paid are not cancelled or refunded, except as set out in Section 10.

You may stop using prepaid Services at any time, and you may turn off automatic renewal (if applicable) from your Account settings or by contacting us under Section 20. Doing so stops future charges but does not entitle you to a refund of amounts already paid.

Nothing in this Section limits any cancellation right that applicable law grants you and that cannot be waived by agreement.

10. Service Warranty and Refunds

If COPERATO cannot deliver the Services you paid for, for any reason, COPERATO will refund you for the Services not delivered. This applies, for example, where your Account is not activated within the time set out in Section 4, where COPERATO discontinues a Platform or a material feature you paid for, or where COPERATO terminates your Account other than for your breach of this Agreement.

Before issuing a refund, COPERATO may first offer you a reasonable alternative, such as restoring the Services within a reasonable time, providing an equivalent service, or crediting your Account with the unused value. If you do not accept the alternative offered, or if no such alternative is available, COPERATO will refund the unused portion of the Fees you paid for the undelivered Services.

Refunds are issued to the original payment method within 14 business days of COPERATO's approval of the refund. To request a refund, contact us using the details in Section 20. This Section does not apply where the Services could not be delivered because of your breach of this Agreement, your failure to complete required onboarding, or a failure of your own equipment, network or third-party services that COPERATO does not control.

11. Ownership

COPERATO retains all right, title and interest in and to the Services, the Technology, the COPERATO Content, any software, and any additions, improvements, updates and modifications to them. You are not receiving any ownership interest in any of the foregoing, and no right or license is granted to you to use them apart from your right to access the Services under this Agreement. The COPERATO name, logo and the product and service names associated with the Services are trademarks of COPERATO (or its third-party providers), and no right or license is granted to you to use them.

"IP Rights" means all intellectual property rights worldwide, whether registered or not, including trademarks, business names, domain names, patents, rights in inventions, copyrights, database rights, rights in software, design rights, trade secrets and know-how, and all applications, registrations, renewals and extensions of them. COPERATO's ownership under this Section includes all IP Rights in the Services, the Technology, related documentation, COPERATO's Confidential Information and all derivative works, improvements and modifications, by whomever made. Except for the rights expressly granted in this Agreement, COPERATO grants no other license or access, express or implied.

Ownership of third-party applications and services used with or through the Platforms ("Third Party Applications"), and all IP Rights in them, remains with their respective providers. If you submit ideas, recommendations or other feedback about the Services ("Feedback"), COPERATO may use and exploit that Feedback for any purpose without restriction or compensation to you.

12. Content

COPERATO Content includes, without limitation, the data, information and other content made available through the Site and Services ("COPERATO Content"). Unless otherwise noted on the Site, as between you and COPERATO, all COPERATO Content is owned by COPERATO. Subject to this Agreement, each User may: (a) access the COPERATO Content (without modification) solely for your own personal and/or business purposes in connection with your use of the Services; and (b) distribute the COPERATO Content (without modification) as incorporated into calls, messages or other communications generated and sent by you through the Services. Except as expressly provided in this Agreement, you will not, and will not permit any User to: (i) alter, modify, reproduce or create derivative works of the COPERATO Content; (ii) distribute, sell, resell, lend, lease, license, sublicense or transfer the COPERATO Content, including by providing outsourcing, service bureau, commercial hosting, application service provider or online services to third parties; or (iii) alter, obscure or remove any copyright, trademark or other notices provided on or in connection with the COPERATO Content. Certain COPERATO Content includes or is based on data, information and content from independent third-party providers ("Third Party Content").

You are solely responsible for all data, information and other content provided by, or collected or obtained from, you or any of your Users through the Services, including, without limitation, voice recordings, call scripts, contact lists and all personally identifiable information relating to you or any of your Users, customers, service providers, employees, contractors or agents ("Your Content"). You grant COPERATO all rights and licenses in Your Content necessary for COPERATO to provide the Services. As between you and COPERATO, you retain all rights in Your Content and do not convey any proprietary interest in it to COPERATO other than these licenses.

You represent and warrant that none of Your Content violates this Agreement, the SMS Policy or the Privacy Policy, and that you have all necessary right, title, interest and consent to allow COPERATO to use Your Content for the purposes for which you provide it, including, without limitation, the delivery of any calls, SMS, messages and other communications. You will maintain an adequate back-up of all Your Content, and COPERATO will not be responsible or liable for any deletion, correction, destruction, damage, loss or failure to store or back up any of Your Content. COPERATO may take remedial action if any of Your Content violates this Agreement, but is under no obligation to review Your Content for accuracy or potential liability. You will defend, indemnify and hold COPERATO harmless from all losses, costs, damages, liabilities or expenses (including reasonable attorneys' fees) arising from any third-party claim relating to Your Content or COPERATO's use of it in providing the Services.

13. Disclaimer of Warranties

Availability. COPERATO will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for planned downtime, of which COPERATO will give advance notice, and unavailability caused by circumstances beyond COPERATO's reasonable control, such as internet service provider failures or delays, third-party applications or denial-of-service attacks.

EXCEPT FOR THE SERVICE WARRANTY IN SECTION 10, THE SITE AND THE SERVICES, AND ANY CONTENT, TOOLS, PRODUCTS OR SERVICES DISPLAYED, ACCESSED OR OBTAINED ON OR THROUGH THEM, ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, COPERATO AND ITS AFFILIATES, SUPPLIERS AND AGENTS DO NOT WARRANT THAT: (i) YOUR USE OF THE SITE AND/OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE; (ii) ANY INFORMATION OBTAINED THROUGH THEM IS ACCURATE, RELIABLE OR COMPLETE; (iii) DEFECTS WILL BE CORRECTED; (iv) ANY SOFTWARE, SERVICES, SITE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (v) CONTENT YOU SEND WILL BE RECEIVED BY RECIPIENTS AS YOU INTENDED, DUE TO DIFFERENCES BETWEEN DEVICES, CARRIERS OR SYSTEMS OR ANY OTHER REASON. YOUR USE OF THE SITE AND SERVICES IS AT YOUR OWN RISK.

You represent, warrant and covenant to COPERATO that: (1) you have the legal right and authority to enter into this Agreement and, if you accept it on behalf of a company or other entity, to bind that entity; (2) you have the legal right and authority to perform your obligations under this Agreement and to grant the rights and licenses described in it and in any related agreement you enter into for the Services; and (3) Your Content, and any other information you provide to COPERATO in connection with this Agreement and your use of the Site and Services, is correct and current.

14. Limitation of Liability

NEITHER COPERATO NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS OR SPONSORS ARE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO: (i) THE USE OF OR INABILITY TO USE THE SITE OR THE SERVICES; (ii) ANY CONTENT CONTAINED ON THE SITE OR THE SERVICES; (iii) STATEMENTS OR CONDUCT POSTED OR MADE PUBLICLY AVAILABLE ON THE SITE OR THE SERVICES; (iv) ANY PRODUCT OR SERVICE PURCHASED OR OBTAINED THROUGH THE SITE; (v) ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE SITE OR THE SERVICES; (vi) ANY DAMAGE CAUSED BY LOSS OF ACCESS TO, DELETION OF, FAILURE TO STORE, FAILURE TO BACK UP, OR ALTERATION OF ANY CONTENT ON THE SITE OR THE SERVICES; OR (vii) ANY OTHER MATTER RELATING TO THE SITE OR THE SERVICES. IN NO EVENT SHALL COPERATO'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STATUTORY OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR THE SERVICES GIVING RISE TO THE CLAIM. THIS SECTION DOES NOT LIMIT COPERATO'S OBLIGATION TO ISSUE REFUNDS UNDER SECTION 10.

15. Indemnification

You agree to indemnify, defend and hold COPERATO and its subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, employees and representatives harmless from and against all claims, damages, losses, costs or expenses (including reasonable attorneys' fees and disbursements) arising directly or indirectly from: (i) your breach of this Agreement; (ii) any allegation that materials you submit to COPERATO or post on any forum (e.g. message boards or chat rooms) infringe or otherwise violate the copyright, trade secret, trademark or other intellectual property rights of a third party; (iii) your access to or use of the Site and/or the Services, including by your end customers; and (iv) any Complaint. This indemnity does not apply to the extent a claim results from COPERATO's wilful misconduct or gross negligence. This Section survives any termination of this Agreement.

16. Governing Law and Jurisdiction

This Agreement is governed by, and construed solely in accordance with, the laws of the State of Israel. The parties will attempt in good faith to negotiate a settlement of any claim or dispute arising out of or in connection with this Agreement. If they fail to agree on a settlement, either party may submit the dispute to confidential arbitration before a sole arbitrator at the Israeli Center for Arbitration and Conflict Resolution (unless the parties have agreed on another arbitration), whose decision shall be final and binding. The competent courts of Haifa, Israel, shall have exclusive jurisdiction over any interim relief, the enforcement of any arbitral award, and any matter not submitted to arbitration, unless mandatory law requires otherwise. Issues regarding financial obligations owed to COPERATO may also be governed by the law applicable at the customer's place of residence or business.

17. Termination

This Agreement remains in effect until terminated in accordance with its terms. By you. You may terminate this Agreement at any time by notifying us under Section 20, subject to Section 9 (No Cancellation).

By either party for cause. Either party may terminate this Agreement (a) on 30 days' notice in writing (e-mail is sufficient) if the other party commits a material breach that remains uncured at the end of that period; or (b) if the other party becomes subject to bankruptcy, insolvency, receivership, liquidation or assignment for the benefit of creditors proceedings.

By COPERATO. COPERATO may terminate this Agreement without notice if you breach Section 7 (Restrictions) or any applicable law. COPERATO may also, in its sole discretion, suspend or terminate your password, Account (in whole or in part) or use of the Site or Services, and remove and discard any content within the Site, at any time and for any reason, and such action may take effect without prior notice to you. Effect of termination. If COPERATO terminates your Account for a reason other than your breach of this Agreement, you will be entitled to a refund of unused prepaid Fees under Section 10. On termination, the sections of this Agreement that by their nature impose continuing obligations survive, including Sections 11, 12, 14, 15, 16 and 18.

18. Confidentiality

"Confidential Information" means any information, documents, materials or electronic files disclosed by one party to the other in any form, which is marked confidential or should reasonably be treated as confidential by its nature. Each party will keep the other party's Confidential Information confidential, protect it with appropriate security measures, and use it only to perform this Agreement.

A party may disclose the other party's Confidential Information to third parties only as necessary to perform this Agreement, and only to third parties bound by confidentiality obligations at least as protective as this Section. The disclosing party is liable for any breach by those third parties as if it were its own. Disclosures required by law are not restricted by this Section.

These obligations do not apply to information the receiving party can show (i) is or becomes publicly available other than through a breach of this Agreement; (ii) was already known to it without restriction; or (iii) was lawfully disclosed to it by a third party entitled to do so. On termination, each party will destroy or permanently delete the other party's Confidential Information, subject to any statutory retention obligations. This Section survives for three (3) years after termination.

19. General Provisions

Neither party may assign or transfer this Agreement, or any rights or obligations under it, to a third party without the other party's prior written consent. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will continue in full force.

20. How to Contact Us

If you have questions or concerns about this Agreement, or wish to request a refund, you can contact us at:

1. Email: info@coperato.com
2. Phone: +972-72-2720500
3. Address: 26th Ba'alei Melacha Street, Haifa, 3223020 Israel.